Policies and Fees

Telehealth

Like many others, with the onset of the COVID-19 pandemic we went to video conferencing for patient appointments. While many people still choose video conferencing for its convenience, in-office appointments are now available again. For video conferencing we can use Skype or Zoom conferencing (both are free online services). A phone consultation may be possible if video conferencing is not technically feasible.

Current restrictions on in-office appointments: While the office has a separate entrance, it is in a home that shares the central heating and air condition system. Consequently if, on a day a patient is scheduled to come into the office they have an active contagious illness (e.g., the influenza, COVID, etc.), or have recently been exposed to one, we ask them to reschedule to a video conference. A phone consultation may be possible if video conferencing is not technically feasible.

Established current patients can always contact Dr. Bradley by calling the office and leaving a voice mail, or by email. If the call is regarding healthcare management issues she will return your call as soon as she is able, regardless of regular office hours. If the call is regarding non-medical issues (scheduling appointments, etc.) expect a return call during the next regular clinic day (see below).

Potential Patients

The first step to learn about this clinic’s services is to review this website; next contact the office to get answers to your questions or to make an appointment. Each patient is treated as a whole person with unique issues. To help achieve this individualization a FREE 20-minute introductory video consultation is offered to learn what combination of services are likely to be a good fit for your needs. Dr. Bradley is able to talk to potential patients by phone; usually the return call will be made on a regular clinic day (see below). Email is an inefficient communication method when trying to discuss health issues or to schedule appointments; however, we will try to respond to your questions by email if requested. Phone calls are encouraged. The clinic is not open for walk-ins.

Our Commitment to Diversity and Inclusion

In this practice each person is treated as the unique mental/emotional/physical individual they are. We begin with compassion and respect for each patient, and then we strive to offer them our best care regardless of their race, gender and gender identity, age, disability, ethnicity, religion, nationality, or sexual orientation. For those who may have experienced discrimination and prejudice, this is a safe place.

Consultations by Phone

Generally, phone consultations are only available for established current patients who have already been seen at least once in person or by video conference. However, Dr. Bradley is able to talk to potential patients by phone about clinic service options and to make appointments; usually a return call will be made on a regular clinic day (see below).

New Patient Profile Forms

When an appointment is scheduled patient profile forms will be mailed out or emailed, along with office policies and any other relevant handouts. If an appointment is scheduled so that there is not enough time for the mail to arrive they will be sent via email. (Acrobat Reader is required to read and print the forms, it can be downloaded for free here).

If your appointment is via video conferencing and there is not enough time for return mail, the completed patient profile forms can be filled out online and emailed back, or if this is not convenient, they can be scanned or photographed and returned via email prior to the scheduled appointment (once scheduled you will be given an email for this purpose).

Cancellation and Missed Appointment Policy

Please give 24 hours notice if you cannot keep a follow-up appointment and 72 hours notice if you cannot keep an initial appointment. There will be a fee charged for missed appointments and last minute cancellations.

Follow-up Consultations

Homeopathic follow-up consultations are usually scheduled four to six weeks apart. Naturopathic/nutritional and counseling follow-up consultations are usually two to four weeks apart. Follow-up consultations are usually scheduled for 35 minutes.

Payments

Payment is due at the time of service. We prefer checks. Due to many appointments being conducted via video conferencing, the payments may be mailed following the consultation, or delivered when picking up a remedy. If requested, credit and debit card payments can be made via an office generated Paypal invoice that will arrive by email following the consultation. There will be an approximate 4% surcharge to pay the Paypal fees. Cash is accepted, although please have correct change.

Health Insurance

In most cases health insurance will not cover our services, and Medicare and Medicaid never cover our services. While the office does not have the capacity to submit your insurance forms for you, we can provide a statement with the procedural billing codes and licensing numbers. If you desire, you may submit them to your insurance company yourself to request your visit payments be reimbursed. Regardless of your potential for insurance reimbursement, you are responsible for payment of your services at the time of service.

Programs such as Health Savings Accounts (HSAs) and Flexible Spending Accounts (FSAs or Flex accounts) that allow you to use pretax dollars for out-of-pocket health care expenses may allow you to use them to pay for our services. If you have such a program check with it. Usually only the office visit would be covered.