Policies and Fees

Telehealth

Video conferencing became available with the pandemic. While many people still choose video conferencing for its convenience, in-office appointments are preferred for the initial appointment and first follow-up whenever possible. On the day of a video appointment we will send you a Zoom link. A phone consultation may be possible if video conferencing is not technically feasible.

Current restrictions on in-office appointments: While the office has a separate entrance, it is in a home that shares the central heating and air condition system. Consequently if, on a day a patient is scheduled to come into the office they have an active contagious illness (e.g., a cold, influenza, COVID, etc.), or have recently been exposed to one, we ask them to change to a video conference. A phone consultation may be possible if video conferencing is not technically feasible.

Established current patients can always contact Dr. Bradley by calling the office and leaving a voice mail, or by email. If the call is regarding healthcare management issues she will return your call as soon as she is able, regardless of regular office hours. If the call is regarding non-medical issues (scheduling appointments, etc.) expect a return call during the next regular clinic day (see below).

Potential Patients

The first step to learn about this clinic’s services is to review this website; next contact the office to get answers to your questions or to make an appointment. Each patient is treated as a whole person with unique issues. To help achieve this individualization a FREE 20-minute discovery video consultation is offered to learn what combination of services are likely to be a good fit for your needs. Dr. Bradley is able to talk to potential patients by phone; usually the return call will be made on a regular clinic day (see below). Email is an inefficient communication method when trying to discuss health issues or to schedule appointments; however, we will try to respond to your questions by email if requested. Phone calls are encouraged. The clinic is not open for walk-ins.

Our Commitment to Diversity and Inclusion

In this practice each person is treated as the unique mental/emotional/physical individual they are. We begin with compassion and respect for each patient, and then we strive to offer them our best care regardless of their race, gender and gender identity, age, disability, ethnicity, religion, nationality, or sexual orientation. For those who may have experienced discrimination and prejudice, this is a safe place.

Consultations by Phone

Generally, phone consultations are only available for established current patients who have already been seen at least once in person or by video conference. However, Dr. Bradley is able to talk to potential patients by phone about clinic service options and to make appointments; usually a return call will be made on a regular clinic day (see below).

New Patient Profile Forms

When an appointment is scheduled patient profile forms will be mailed out or emailed, along with office policies and any other relevant handouts. If an appointment is scheduled so that there is not enough time for the mail to arrive they will be sent via email in a PDF format. (Acrobat Reader is required to read read PDF documents and print the forms, it can be downloaded for free here). If you would like to download the forms from this website, they are here: Patient Profile forms. 

If your appointment is via video conferencing and there is not enough time for return mail, the completed patient profile forms can be filled out online and emailed back, or if this is not convenient, they can be scanned or photographed and returned via email prior to the scheduled appointment (once scheduled you will be given an email for this purpose).

Notice of Privacy Practices – HIPAA Compliance

The Health Insurance Portability and Accountability Act (HIPAA) of 1996 establishes federal standards protecting Protected Health Information (PHI) from disclosure without the patient’s or their guardian’s consent. Every healthcare provider of any practice size is required to comply with these rules. Our Notice of Privacy Practices can be found here.

Cancellation and Missed Appointment Policy

Please give 24 hours notice if you cannot keep a follow-up appointment and 72 hours notice if you cannot keep an initial appointment. There will be a fee charged for missed appointments and last minute cancellations.

Follow-up Consultations

Homeopathic follow-up consultations are usually scheduled four to six weeks apart. Naturopathic and nutritional follow-up consultations are usually one to two weeks apart as indicated. Solutions Counseling follow-up visits are usually one or two weeks apart (once a week is recommended). Follow-up consultations for homeopathic, naturopathic, and nutrition are usually scheduled for 30 to 40 minutes. Standalone psychotherapy appointments are usually 50 minutes.  

Payments

Payment is due at the time of service. Checks are the preferred method of payment but if you want to use a credit or debit card, an invoice will be emailed that allows payment online via our Paypal account. There will be a 4% fee charged to cover the Paypal fee. Missed appointments and last-minute cancellations will be subject to a missed appointment fee.

Health Insurance

Health insurance will not usually cover our naturopathic and homeopathic services, and Medicare and Medicaid never cover these services. Due to the difficulty of working with insurance companies, Solutions Counseling does not currently take insurance. While the office does not have the capacity to submit your insurance forms for you, we can provide a statement with the procedural billing codes and licensing numbers. If you desire, you may submit them to your insurance company yourself to request your visit payments be reimbursed. Regardless of your potential for insurance reimbursement, you are responsible for payment of these services at the time of service.  

Programs such as Health Savings Accounts (HSAs) and Flexible Spending Accounts (FSAs or Flex accounts) that allow you to use pretax dollars for out-of-pocket health care expenses may allow you to use them to pay for our services. If you have such a program check with it. Usually only the office visit would be covered.